Refund & Cancellation Policy

Cancellation by you

You may cancel your request at any time before our team begins drafting your RTI application. To cancel, contact us through the Track Application page or email the address listed on the Contact Us page with your reference number.

Once drafting has started or a draft has been shared with you for approval, the drafting component of your plan is non-refundable.

Refund eligibility

Full refund: available if you cancel before any work begins on your file.

Partial refund: available if we fail to deliver the drafted RTI application within the promised timeline after you confirm your issue details.

Filing component refund: available on the Full Filing plan if we fail to file the application with the concerned public authority within the promised timeline.

No refund: once a draft has been finalised and approved by you, or once filing has been completed and a tracking number issued.

Refund method and timeline

Approved refunds are credited to the original payment method used at checkout. UPI and card refunds typically reflect within 5-7 business days, depending on your bank or payment provider.

We are not responsible for delays caused by your bank, wallet or card issuer.

Consultation calls

Consultation slots can be rescheduled once at no charge if requested at least 4 hours before the scheduled time. Missed calls without prior notice are non-refundable.

Declined or unlawful requests

We may decline a request and issue a full refund if the requested information is exempt under Section 8 of the RTI Act, 2005, appears designed to harass an individual, or is for any unlawful purpose.

Statutory fees and third-party charges

Our service fee does not include the statutory RTI fee, photocopy charges, postal charges, appeal fees or any other amount payable to a public authority. These are paid to the authority directly and are not refundable by us.

How to request a refund

Email us or use the Contact Us page with your reference number, the plan purchased and the reason for the refund. We review every request and respond within 3 business days.